Training for Reception & Administration

Within Heywood, Middleton and Rochdale

Welcome to the training section for reception and administration staff. Here you will find any courses available for you to book on.
If you would like any more information, please get in contact with us.

Enhanced Care Navigation

Full Day Workshop
The workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development of these skills specific to the CCG.
At the enhanced care level staff are expected to have a good level of expertise in customer care and a background of working in a healthcare environment and some experience of the active signposting.
Enhanced care navigators may be expected to provide detailed knowledge of the localities service directory and support and train other frontline members of the primary care team.

If you are a receptionist or administration staff member within HMR and would like to book on, please follow the link below:     SOLD OUT  NEW DATE ADDED !!

Care Navigation & Active Signposting

Full Day Workshop
Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake Active Signposting are valuable in other new non-traditional roles such as Document Management, HCA and Care Navigation.
After training staff will be confident in advising and referring patients to care providers who work either within the practice team or to external care providers.
Active Signposting can present a challenging cultural shift for some teams – and we will explore the mechanisms to help make the changes as smooth as possible – some of this will build on the existing understanding, within the practice, of the need to change and a realisation of benefits these changes can have.
Successful and safe Active Signposting is reliant on 3 core principles:
1) Robust agreed protocols.
2) A full commitment from the whole team to support staff in delivering Active Signposting.
3) Continuing audit of activity and outcomes including complaints and significant or serious incidents.

If you are a receptionist / administration staff member within HMR and would like to book on to this, please follow the link below:

Admin Skills & Minute Taking

Half Day Workshop

The role of the administrative assistant and secretary in the healthcare sector can be a wide and varied role – and in all instance a hugely rewarding one. The workshop will develop your skills relevant to general practice, but could take you beyond general practice and into acute care, private practice, research, the wider pharmaceutical industry and other complimentary medical environment. The workshop will give you the skills to operate across many other healthcare environments from radiology, pathology, physiotherapy or speech therapy, but in all of these areas you will find areas of common practice.
Regardless of the area of choice, the administrative skills deployed in the Primary Care environment will fulfil a varied and crucial purpose. The duties will range from the relatively routine to more challenging. The administrator works very much as part of a team, liaising with a variety of healthcare professionals. Where there may be direct contact with the patient, the role of the administrator is also very important, as it can be the first link in the consultation process. It is, therefore, vital to have a helpful and sympathetic attitude in order to inspire confidence and dispel any fears and anxieties. Objectives and key learning from the workshop:
  • How to set up and plan a meeting
  • Personal preparation as minute taker
  • How to write an agenda
  • How to take notes/minutes
  • How to recognise and record decisions and actions
  • How to write up minutes
  • How to follow up actions
  • Brief introduction to Lean Sigma


If you are a receptionist / administration staff member in HMR and would like to book on to this, please follow the link below:

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